Customer COVID-19 FAQs

We would like to reassure our customers that we are monitoring and reviewing the ongoing Coronavirus situation closely, and are following the latest Public Health England (PHE) and the UK Government guidelines in order to ensure the safety of our customers and colleagues and help reduce the spread of the virus.

All our sites conform to the highest level of food safety, and hygiene with all staff following all PHE hygiene and cleaning guidelines and protocols.

Below are some FAQS to help you understand how we are dealing with the current situation.

If you have any questions then do please get in touch with the team hello@ichibalondon.com

Is Japan Centre Ichiba still open?

At the moment Japan Centre Ichiba is open for business as usual, but with reduced opening hours - please check our social channels and website for more information.

Following advice from the UK Government, people have been advised to stop all essential travel so can understand if you are unable to shop with us.

If there are further changes to our opening hours we will update all customers through these FAQs, social and email channels.

Can I get Japan Centre Ichiba delivered?

You can order from Deliveroo. You can check if we can deliver in your postcode by checking their website.
https://deliveroo.co.uk/menu/london/shepherd's-bush/ichiba#.

You can also order Japan Centre Ichiba through Ubereats. You can check if we can deliver in your postcode by checking their website.
https://www.ubereats.com/gb/london/food-delivery/japan-centre-ichiba/86bH6suvTa21KrSkyxEQ7A

You can also order from our sister brand Shoryu Ramen on Deliveroo, https://deliveroo.co.uk/brands/shoryu.

Are you staff trained to deal with Coronavirus?

We are continually updating our guidance to staff, suppliers and customers on a daily basis to ensure we are following correct procedures and guidance from Public Health England and the NHS to ensure the safety of everyone.

Where can I shop online?

If you are unable to come to Japan Centre Ichiba, you are still able to shop online for all Japanese ingredients and groceries from www.japancentre.com

Any further questions?

Please get in touch with the team at hello@ichibalondon.com